General Terms and Conditions: Basic Provisions
Article 1: Basic Definitions
1.Seller:
First and last name: Mr. Miroslav Kameník
Registered office: Sobieskiego 7, 34-480 Jablonka Malopolske, Polish Republic
PESEL: 6751756210
VAT DPH: PL 6751756210
E-mail: info@kamenik-at.de, info@kamenik-eu.com
2.Seller bank details:
Account number:
THE VARIABLE SYMBOL IS THE ORDER NUMBER
FIOBANKA
IBAN: SK12 8330 0000 0021 0204 9920
BIC: FIOZSKBAXXX
3.VAT information:
The seller is a payer of value added tax.
4.Buyer:
The Buyer within the meaning of these GTC is a person who is a consumer or entrepreneur and has concluded a purchase contract with the Seller through the Seller's website.
5.Consumer definition:
(hereinafter referred to as the "Seller" or "Trader") and any person who is the purchaser of goods or services offered by the Seller on the Seller's website and who acts as a consumer within the meaning of other provisions of these General Terms and Conditions and relevant laws defining the consumer framework for the legislation of the Slovak Republic: Act No. 102/2014 Coll. On consumer protection in the sale of goods or services on the basis of a distance contract or a contract concluded outside the Seller's operational premises in the respective amended Act No. 250/2007 Coll. On consumer protection in the amended Act No. 22/2004 Coll. on e-commerce in the amended Act No. 40/1964 Coll. Civil Code, as amended by Act No. 250/2007 Coll. on Consumer Protection, as amended.
6.Definition of an entrepreneur:
The entrepreneur is:
a person registered in the commercial register,
a person doing business on the basis of a trade license,
A person doing business on the basis of a non-sad license under special regulations,
A person carrying out agricultural production and registered in the registry under a special regulation.
7.Internet store operator:
Name: Data ITCOM Limited
Registered office: Unit No. 1009, Gold Crest Executive, No. Box 9127 United Arab Emirates
Identification number: ICC20230818
Email address: info@copyright-security.com
8.Responsibility for the content of the online store:
The operator is fully responsible for all content of the online store, including graphic and text works. The seller conducts his business in the operator's online store.
These general terms and conditions regulate the legal relations between buyers who are consumers and sellers.
9.Entrepreneur and GTC:
For the purposes of this GTC, entrepreneur is understood by the person who acts in their business activities. If the buyer provides his identification number (IČO) in the order, he admits that the rules listed in the GTC for entrepreneurs apply to him.
10.Legal relations with an entrepreneur:
The legal relations between the Seller and the Buyer who is an entrepreneur and which are not expressly regulated by these GTC or the individual contract are governed by the relevant provisions of the Commercial Code as amended and related regulations. In case of differences between the GTC and the individual contract, the text of the individual contract shall prevail.
11.Getting to know the GTC:
The Buyer, by confirming the order, expresses his consent and confirms that he has thoroughly become acquainted with these GTC, including the complaint procedure and the "transport" document, the conditions of the ordered service and/or the license authorization presented. It receives a copy of the GTC in electronic form as an attachment to confirm the order at the specified e-mail address.
12.Right to intellectual property:
The Buyer is aware that by purchasing the Seller's products he does not receive any rights to use registered trademarks, company names, company logos, patents of the Seller or other companies, unless otherwise agreed in a special contract.
13.Document delivery:
The Buyer receives a copy of the GTC as an attachment to confirm the order to the specified e-mail address. The invoice with basic data, contracts, including a receipt under the Revenue Register Act and the tax document is received in the form of a download link. The links to these documents are sent to the e-mail address specified when placing the order or are accessible after logging into his user profile in the "My Account" section, subsection "My Purchases". If you are interested in sending an invoice in paper form, the Buyer can contact the Seller using the contact form ar contact.
Article 2: Sales contract
2.1 Sales contract:
a) Buyer - consumer:
The proposal to conclude the sales contract is the placement of the goods offered by the seller on the site. The sales contract is created by sending the order to the buyer to the consumer and receiving this order from the seller. The seller immediately confirms receipt of the order by informative e-mail to the entered address, but the establishment of the contract is not affected by this confirmation. The buyer will also find a reference to the current wording of the GTC and the sales complaints procedure in this e-mail confirmation. The contract can only be changed on the basis of an agreement between the two parties or for legal reasons. See point VI for details of this procedure. Order.
b) Buyer - entrepreneur:
The proposal for the conclusion of the sales contract is sent by the buyer to the entrepreneur an order for goods, and the sales contract is concluded at the time of delivery of the seller's binding consent to this proposal by the buyer to the entrepreneur. The Seller is not responsible for errors in the transmission of data.
2.2 Application of international law:
The provisions of the UN Convention on the International Sales Contract do not apply. The contract is concluded in the Slovak language.
2.3 Archiving and access to the contract:
The concluded contract is archived by the Seller for at least five years after its conclusion, but as long as the relevant legislation requires. This archived contract is not accessible to third parties.
2.4 Order information:
The Buyer has the opportunity to review and repair it before placing the order. Based on the Seller's long-term experience, the Buyer is not offered the Buyer's registered services that can be easily removed from the order. These GTC are available from Sellers and enable their archiving and reproduction.
2.5 Communication and costs:
The costs of distance communication (telephone, Internet, etc.) for the order are standard and depend on the telecommunications service tariff used by the Buyer.
2.6 Services before the expiration of the withdrawal period:
When the Buyer orders the Service, he agrees that the Service will be provided before the expiration of the legal period for withdrawal.
Article 3: Delivery of the Purchase Structure
3.1 Basic provisions for the delivery of the Purchase Structure:
Conclusion of the Purchase Agreement: On the basis of the Purchase Agreement is the Seller's obligation to hand over the purchase to the Buyer, be it physical goods or digital content/license, and enable him to acquire or license to acquire or be licensed. On the contrary, the Buyer undertakes to accept the subject of purchase and pay the agreed price for it.
Ownership rights: The Seller reserves the right of ownership until the moment of its full payment. This means that the Buyer becomes the owner of the subject of purchase only after full payment.
3.2 Delivery process of the purchase:
Delivery of the Purchase Structure: The Seller is obliged to hand over the subject of purchase together with all necessary documents. In case of need to send the subject of purchase, the carrier is responsible for delivery.
Shipping: In case of sending the purchase to the first carrier for the purpose of its delivery to the buyer, the seller is responsible for handing over the subject of purchase to the carrier.
3.3 Payment and delivery time:
Payment: The seller may require the full amount for the order for an order over 3,500 EUR, including VAT before delivery of the subject of purchase.
Delivery time: The seller Miroslav Kameník guarantees delivery of the purchase within 30 days of placing the order or crediting the payment to his account.
3.4 Terms of use and license:
Electronic content: The buyer has the right to use the purchased electronic content only for his personal needs and in accordance with the product license. It is forbidden to copy, reproduce or otherwise dispose of the electronic content unlawfully.
Copyright: The buyer is obliged to respect the copyright of the electronic content purchased and cannot dispose of it in violation of the applicable regulations.
3.5 Other conditions:
Instructions: The buyer expressly agrees that the instructions for its use in German do not have to be delivered to the purchased goods.
Electronic content as a gift: This condition
en also refer to the electronic content provided to the buyer as a gift.
Article 4: Prices and VAT
4.1 Basic VAT information:
VAT characteristics: The Seller emphasizes that value added tax (VAT) is an indirect tax. This means that it is automatically reflected in the price of goods or services.
VAT concept: It is based on the principle of deriving taxes on the difference between purchase and sale price - i.e. what difference of the price was increased.
4.2 VAT application in the business process:
VAT payment: The supplier, if registered as a VAT payer, pays the state value added tax based on the difference between purchase and sale price.
Entitlement to VAT refund: The customer has the right to request a refund paid to the supplier under certain conditions.
VAT rate: In Poland, the standard VAT rate is set at 23%.
4.3 Separation of product price:
VAT and final price: The buyer should be informed that the price of some products may be increased by VAT.
An alternative in disagreement: If the buyer does not agree with the price increase of 23%, the seller may offer an alternative or the possibility of canceling the order.
Final prices: The product prices mentioned are final, including VAT and other fees, except for traffic fees, which are mentioned separately.
4.4 possible pricing errors:
Liability for errors in the price: If the wrong price is found, the seller has the right to cancel the order and inform the buyer about this situation.
Examples of erroneous prices: Examples of erroneous prices may be, for example, marking unusually high discounts without a special sale or a special error in the number of digits included.
4.5 Promotion and discounted prices:
The meaning of the original price: The original price represents the amount for which the goods or service were originally offered, without counting discounts or other promotional offers.
Discount voucher application: The Seller emphasizes that the discount voucher can only be applied under the conditions under its terms. If the Buyer abuses the voucher, the order may be canceled.
Article 5: Orders and their conditions
5.1 Price conditions for the order:
Price determination: The Buyer orders the goods at a price that is current at the time of the order.
Price transparency: Before completing the order, the Buyer has the opportunity to know the total price, which includes all fees, including VAT.
Time validity: The Buyer is informed about the validity of the offer or price.
5.2 Order methods:
The order can be placed exclusively through the web interface of the online store
5.3 Unauthorized and invalid orders:
Incorrect prices: The Buyer is informed that the order may be canceled if the price is not displayed correctly.
Data misuse: If the payment card or personal data is misused, the Seller may cancel the order.
Interventions of state authorities: The Buyer is informed about the possible cancellation of the order in the event of intervention by a court or administrative body.
5.4 Discount vouchers and their application:
Unauthorized application: If the discount voucher is used illegally, the Seller has the right to consider the contract invalid. This includes cases where the voucher is used for other goods in conjunction with another discount or does not fill the minimum order value.
Unjust enrichment: In the event of an unauthorized discount, the Seller may demand a refund of the unjustified enrichment from the Buyer.
5.5 Delivery information:
Delivery warning: The buyer will be informed about the date of delivery of the ordered goods by e-mail.
5.6 Transport costs:
The final price of transport and the length of the delivery of goods depends on the means of transport chosen by the buyer when placing an order.
Article 6: Extract from the contract
6.1 Securing personal data:
The seller Miroslav Kameník recommends that the buyer provide and delete his personal data from the device or device that is the subject of the purchase before withdrawing.
6.2 How to withdraw from the contract:
The buyer-consumer has the right to withdraw from the contract within 60 calendar days from the date of receipt of the goods or the conclusion of the service contract.
gs from the contract.
The goods must be returned complete, with full documentation, undamaged, clean, preferably in the original packaging, in the state and value of the goods it has been taken over.
The withdrawal form is available for [link].
6.3 Address for returning the goods in case of withdrawal:
Miroslav Kameník, Sobieskiego 7, 34-480 Jablonka, Malopolskie, Poland Republic.
6.4 Cost compensation and refund:
The consumer admits that he / she will bear the costs of returning the goods to the seller and, if he withdraws from a distance contract, the costs of returning the goods that cannot be returned via the post to its nature.
Payment for the purchased goods will be paid to you no later than 14 days from the date we receive your withdrawal notice from the purchase contract. Only after receiving the returned goods back to our address. Return to us without undue delay and in any event no later than 14 days from the date of exercising the right of withdrawal.
6.5 Exceptions to the right of withdrawal:
The consumer does not have the right to withdraw from the contracts:
(a) The services, the provision of which has begun with his consent. (b) the sale of goods with a price dependent on the financial market. (c) goods manufactured for measurement or specifically for consumers. d) goods with a rapid reduction in quality or goods that are perishable. (e) the goods in the open protective packaging. f) alcoholic beverages with the agreed price. (g) repairs or maintenance at the request of the consumer. h) electronic content without a material carrier. (i) gift vouchers whose protective packaging was open.
6.6 Withdrawal for entrepreneurs:
The buyer-entrepreneur has no right to withdraw from the contract.
6.7 Fuel tank specification:
If the purchase of a fuel tank is the subject of the purchase, the tank must be empty upon return.
6.8 returned goods - damage or incompleteness:
If the returned goods are damaged or incomplete, the Seller may require the Buyer to compensate for the reduction in the value of the goods.
6.9 Consumer goods:
In the case of consumer goods (such as cosmetics, drugs, etc.), it is possible to withdraw from the contract only if the Buyer returns the goods undamaged, unused and in intact original packaging.
6.10 Withdrawal procedure:
If the Buyer decides to withdraw within the specified period, the Seller recommends Miroslav Kameník to deliver the goods to the specified address with the accompanying letter to the specified address. The reason for withdrawal (optional), purchase document number and bank account details can be specified.
6.11 Electronic content and gift vouchers:
In the case of the provision of electronic content other than via the material carrier, the consumer has no right to withdraw from the contract if the granting was initiated with his explicit consent and was duly instructed to lose this right after the provision of the provision. (m) If the subject of the purchase contract is a gift voucher selected from the protective packaging, this is mined by the Secret code.
Article 7: Payment terms and conditions
7.1 Payment options:
The seller accepts the following payment options:
a) Payment in advance by bank transfer.
b) Payment in advance via the Stipe Payment Gateway.
7.2 Ownership rights:
Until the price of the goods and the takeover, the goods remain in the property of the seller. However, the risk of damage to the goods passes to the buyer immediately after receipt.
7.3 Change billing data:
It is not possible to change the buyer's billing data after sending the order.
7.4 Subject to paid conditions:
The seller Miroslav Kameník reserves the right to offer the buyer only payment methods selected by him or in the current situation.
Article 8: Delivery conditions
8.1 Delivery methods:
The seller ensures or mediates the delivery of the goods using the following method:
Sending the shipping service.
8.2 Transport method:
The offered transport methods are determined based on the current availability of specific shipping services. The choice also takes into account the capacity and availability of specific websites.
8.3 Exceptional circumstances:
In the event of unforeseeable events such as interventions of force or failures of information systems, the seller Miroslav Kameník is not responsible for any delay in the delivery of the goods.
Article 9: Control and complaints b
upon receipt of a shipment
9.1 Delivery check:
The buyer who is an entrepreneur is obliged to check the shipment immediately after delivery together with the carrier. The check should contain:
Number of packages,
The integrity of the tape with the company logo,
As well as any damage to the box.
The buyer who is a consumer is recommended, but is not obligatory for him.
9.2 Breakdown with purchase contract:
The buyer is entitled to refuse to accept the shipment that does not comply with the purchase contract if the shipment is e.g. incomplete or damaged. If the buyer accepts the damaged shipment from the carrier, the damage must be described in the carrier's passenger log.
9.3 Notice to the seller:
It is important that the buyer informs the seller Miroslav Kameník about any problem with the delivered shipment. The notification should be presented by e-mail to info@kamenik-AT.DE. If necessary, the damage protocol should be written with the carrier and the damage, either by e-mail or traditional mail sent to the Seller.
9.4 additional complaints:
If there are later complaints about incompleteness or external damage to the shipment, this does not relieve the Buyer's right to file a claim. However, it gives the Seller the opportunity to prove that there is no contradiction to the purchase contract.
ARTICLE 10: WARRANTY and complaint conditions
10.1 Basic provisions:
The guarantee for the goods is subject to the Seller's complaints procedure and the current legislation of the Republic of Poland. The proof of purchase serves as a guarantee document.
10.2 Notification of damage:
In the event of incompleteness or damage to the goods, the Customer is obliged to inform the Seller about these facts immediately, but no later than 24 hours after receiving the shipment.
10.3 Exclusion of liability:
The Seller Miroslav Kameník excludes its responsibility towards customers on the basis of physical and legal defects in accordance with Article 558/1 of the Polish Civil Code.
10.4 Complaints procedure:
The complaints procedure is an integral part of the General Terms and Conditions (GTC), Miroslav Kameník, describing the way in which the goods purchased from the Seller should proceed.
The Buyer, whether an entrepreneur or a consumer, is obliged to familiarize himself with the complaints procedure and the GTC before ordering the goods. At the same time, the Buyer acknowledges that he is obliged to provide the cooperation of Miroslav Kameník necessary to handle the complaint, otherwise the complaint period of the complaint will be extended appropriately until the Buyer has not provided the desired cooperation.
10.5 Consent to the complaints procedure:
By concluding the purchase contract and taking over the goods, the Buyer expresses consent to these complaints.
10.6 Definitions of terms:
The terms used in these complaints are defined in accordance with the GTC, and if they do not define them, they are interpreted in accordance with the applicable and effective legislation.
10.7 Moment of acceptance:
The moment of receipt of goods by entrepreneurs is defined as the moment of handing over the goods by the seller to the buyer or the first carrier. In the case of consumers, this is the time when the consumer takes over the goods from the seller or carrier.
10.8 Complaints resolution:
All complaints are addressed in accordance with the requirements and provisions of the Polish Civil Code.
Article 11: Warranty length
11.1 Proof of warranty: The seller issues to each purchased goods a purchase document (invoice document) with the law, which is accompanied by all the data necessary for the application of the warranty, including the name of the goods, the length of the warranty, the price, the warranty, the quantity and the serial number.
11.2 Warranty letter:At the explicit request of the buyer, the seller provides a written warranty (warranty card). However, if the nature of the goods allows, the seller issues proof of purchase of goods containing the specified data instead of the warranty certificate.
11.3 Details of the warranty card:In case of the need to issue a warranty certificate, the seller explains the content of the warranty, its scope, conditions, period of validity and also the method of establishing claims under it. The warranty certificate also states that the buyer's rights arising from the purchase do not affect the provision of this warranty.
11.4 extended warranty:The extended warranty is in accordance with the manufacturer's warranty conditions and with any advertising. The warranty certificate
fikat for the extended warranty includes all of the above.
11.5 The period for exercising rights arising from defective performance:
The warranty period begins on the day of receipt of the goods by the buyer.
New goods: 24 months, unless other laws provide for a longer period.
Act: 21 months.
Consumer goods: 12 months.
Consumer goods have a period of 24 months, unless the use-by date is specified.
11.6 Special adjustment of the time limit for the buyer of the entrepreneur:
Goods may have a different period, which takes precedence.
11.7 Natural versus legal person:
Natural person: Warranty period of at least 24 months under the Polish Civil Code.
Legal person: At least 12 months under the Polish Commercial Code.
11.8 Extension of the warranty period:
The warranty period is extended until the time for which the goods were in the complaint. Liability rights for defects expire if they were not exercised within the warranty period.
Address for claim:
Miroslav Kameník,
Sobieskiego 7,
34-480 Jablonka, Malopolskie,
Poland
The buyer should make the choice directly in the authorized service, if such an opportunity is provided. In case of buyers from entrepreneurs, the claim is connected exclusively with the authorized service center and manages the relevant service conditions. The shipment should be:
- securely packed and marked "complaint".
- Complete (goods and accessories) and include copy of the purchase document, description of the defect and contact details of the buyer.
- Subject to appropriate identification and control.
It is recommended to follow the above procedure until the contrary is proven to the buyer (and consumers). The Seller or authorized service will provide the Buyer with a written confirmation of receipt of the complaint, including details of the claim and the desired method of processing, immediately with personal application or by e-mail. The Buyer (not only entrepreneur) should prove the validity of the guarantee by submitting relevant documents and in case of previous claim by this document. In case of failure to deliver all accessories of the goods during the complaint, the Buyer is informed that the refund will be reduced accordingly.
Compatibility:
The Seller does not guarantee full compatibility of the components sold with other products, employees of the Seller, manufacturer or supplier by non-approved components.
This also applies to software applications whose functionality was not expressly prescribed by the Buyer in the written order, unless such compatibility is common or explicitly mentioned goods compatible or incompatible with the list.
Application software functionality:
The seller does not guarantee the full functionality of the application software in versions that are not suitable for the ordered operating system, unless such functionality is common or explicitly mentioned that goods are functional or non-functional with the list.
The seller does not accept responsibility for problems caused by limited functions of applications that do not meet these conditions.
Warranty exclusions:
The warranty does not cover faults resulting from the use of incorrect or faulty program equipment or consumables, unless such use is common and has not been excluded in the instructions for use.
The warranty does not cover faults resulting from poor operation, improper handling, use and installation contrary to the user manual or damage to the effects of overvoltage in the distribution network, with the exception of conventional deviations.
The warranty does not apply in case of mechanical damage to the goods, electrical surge (with the exception of normal deviations), use of goods under inappropriate conditions, unprofessional installation, handling, operation or neglect of the care of the goods.
It also does not apply to damage caused by computer viruses, the use of illegal or unauthorized software and consumables, excessive loading of goods or in contradiction to the conditions specified in the documentation or general principles.
The warranty does not apply if the goods have been modified by the customer and this agreement has caused a failure.
Immediately after removing the protective equipment, the buyer becomes an authorized user of the software product and accepts the license terms of the software manufacturer.
Exceptions:
These restrictions apply
n not if the characteristics of the goods that contradict the above conditions between the Buyer and the Seller are replaced or declared by the Seller or are to be expected on the basis of an advertisement or a common method of using the goods.
Fault checking:
The goods sent to the complaint are tested only on the basis of the fault indicated by the Buyer in the complaint form or in the attached letter description of the fault.
We recommend a written form to indicate the fault, which also includes electronic communication.
If a technician determines that the problem is not in the product, but in the incorrect installation of the software (eg operating system, antivirus program) or data damage by application (eg game, viruses) that are not part of the goods or if the data was damaged by the Buyer or third parties, the complaint will be rejected.
In case of consent of the Buyer to the paid repair, it will be charged according to the current price list of the authorized service. The Seller does not carry out paid repairs, but mediates them with authorized service.
Data backup:
When handing over a computer system or repairing equipment, it is recommended that the buyer make a progress of important data and protect it from possible misuse or damage.
The seller is not responsible for the loss, damage or misuse of data stored on the data storage devices on the computer system.
The buyer acknowledges that in the case of a data storage device, the original device will not be returned.
Contaminated goods:
If the goods or part of them are contaminated or do not meet basic hygiene standards, the buyer risks rejection of the claim.
Secured devices:
If access to the device is protected by password, gesture or other access, the buyer is obliged to cancel this protection or provide a password in case of a claim. The same applies to BIOS or firmware devices and access to the device's storage.
If a service that protects the device against theft is activated, the buyer must deactivate this service before filing a complaint. Otherwise, it may not be possible to repair or diagnose the device. This applies to services such as Apple Find My iPhone, iPodtouch, MacBook, Intel Anti-Theft and others.
Factory settings: - The buyer is informed that the device handed over to the complaint should be in the factory setting. This applies in particular to the added or replaced components such as operating memory, hard disks or SSDs in notebooks and computers. The original components should be left behind for a possible claim or possible withdrawal from the purchase contract.
Thus, the conditions regulating the various aspects of the complaint and repair are concluded. The buyer should be aware of these conditions before purchasing the goods and observe them throughout the complaint and repair process.
Article 13: Method of handling a claim
13.1. If the buyer is a consumer:
The rights of the consumer when exercising legal guarantee:
The consumer has the right to eliminate the defect in relation to removable defects freely, properly and in a timely manner.
The consumer has the right to replace defective goods or defective components, unless this is disproportionate due to the nature of the defect.
If the defect cannot be repaired, the consumer has the right to a reasonable discount on the purchase price or to withdraw from the purchase contract.
If it is an insignificant defect that defends the proper use of the goods or if the defect recurs after two repair attempts, the consumer has the right to replace defective goods or to withdraw from the purchase contract.
In the case of other insignificant defects, and the consumer does not request an exchange, he has the right to a reasonable discount on the purchase price or to withdraw from the purchase contract.
13.2. Choosing a way to handle a complaint:
The consumer is given the choice of how to handle the complaint. However, the seller has the right to draw the consumer's attention to the inappropriateness of the choice and to propose an appropriate way of solving it, especially if it is about a defect that is not removable, but the consumer requests removal.
13.3. Customer complaints:
The seller is obliged to decide on simple complaints immediately or at the latest within three working days. In the case of complex complaints that require a longer expert assessment
require treatment, the Seller is obliged to decide within 30 days from the date of the claim.
The time required for the expert assessment of the defect is not included in this period.
Complaints, including the removal of the defect, the Seller is obliged to process not excessive delay, no later than 30 days from the date of the claim.
After this period has elapsed, it is considered that the defect of things existed and the consumer has the same rights as if it were an insignificant defect.
13.4. Consumer complaints after 12 months of purchase:
If the consumer has submitted a complaint within the first 12 months after the purchase, the Seller can reject it only on the basis of an expert opinion. The consumer must provide a copy of the expert assessment within 14 days from the date of consideration of the complaint.
If the Seller rejects the complaint after 12 months of purchase, he is obliged to indicate on the device document where the consumer can send the product for expert assessment. In the event that the consumer proves the seller's responsibility for the defect by expert assessment, he may file a complaint again. All costs associated with an expert assessment will be borne by the seller.
13.5. Start of the new warranty period:
If the complaint of the goods was handled in exchange for new goods, the new warranty period begins from the date of handling the complaint.
13.6. Written confirmation of complaints:
The seller issues a written confirmation in the form of an e-mail about the claim, its content, the method of handling, the duration of the complaint and in case of a legitimate claim, and the seller is a certificate of repair.
13.7. Payment of consumer costs:
The consumer has the right to reimburse the necessary costs incurred in connection with the exercise of legitimate rights arising from liability for defects. The costs should be required within 30 days of the complaint being handled.
In the event of withdrawal due to a defect, the consumer has the right to reimburse the costs associated with this withdrawal.
Non-compliance with the purchase contract:
If the goods received by the Buyer do not comply with the purchase contract (hereinafter referred to as "non-compliance with the purchase contract"), the Buyer has the right to ask the Seller free of charge and without undue delay to put the goods into a state that complies with the purchase contract. This right can be carried out either by replacing the goods or by repairing them. If such a procedure is not possible, the Buyer is entitled to a reasonable discount on the price of the goods or an appropriate purchase contract. The exception is cases where the Buyer was informed about the non-compliance with the purchase contract before receiving the goods or if the non-compliance with the purchase contract was caused by himself. In the event of non-compliance that takes place within six months of receiving the goods, it is considered to have existed at the time of receipt, unless it contradicts the nature of the goods or the opposite is not proven.
CO -AGREPLEment is assumed that the goods sold contain the quality and properties in the purchase contract described by the seller, the manufacturer or his representative or was expected on their advertisement. One that meets the requirements of the applicable legislation is also considered equal. It is in the right quantity, rate or weight and is suitable for the purpose for which it was intended or for which it is normally used.
2.Buyer as entrepreneur: If the buyer is an entrepreneur, the seller undertakes to decide on the claim within 40 days of its submission. The buyer as an entrepreneur will be informed of this decision by a contact e-mail. In the case of a defect that can be removed, the goods will be repaired. If the repair is not possible and the nature of the defect does not prevent the usual use, the seller and the buyer can agree on a reasonable discount on the price of the goods. In the case of a discount provided, it is not possible to claim this defect later.
In the event of a defect that cannot be eliminated and prevents the usual use of goods without defects, the Seller has the right to replace defective goods with goods with the same or similar characteristics or to issue a credit note.
If the complaint of the goods is handled within the statutory warranty period in exchange for new goods, the warranty period is extended by the duration of the complaint.
Common provisions: When handling the legitimate complaint
complaint, the warranty period is extended by the duration of the complaint. In the case of an unauthorized complaint, the warranty period is not extended. The duration of the complaint is calculated from the date the complaint was submitted until the day of its equipment. The buyer had to take over the goods. The buyer is informed about the complaint by e-mail upon purchase. If the buyer has complete registration data (name, surname, address and e-mail), the seller Miroslav Kameník issues a letter of credit after issuing a corrective tax document.
After dealing with the buyer's claim, the seller informs the seller either by phone, SMS or e-mail, no later than 30 days from the date of the claim. The buyer receives written proof of the complaint. If the goods were delivered to the shipping service, after equipment it is automatically sent to the buyer's address.
The buyer is obliged to inspect the goods upon receipt and check compliance with the complaint issue protocol. The buyer must also check the completeness of the goods, in particular the contents of the package, in order to exclude subsequent complaints. Subsequent complaints will not be accepted. These agreements do not affect the legal deadlines for exercising rights arising from defective performance.
When issuing the goods after processing the complaint or when refunding the letters of credit, the Buyer must provide a document on the basis on which the goods were received for the complaint and prove his identity by an identity card or a valid passport. If the Buyer is a legal entity, the issuance of the goods or the
In addition, you have the right to initiate an out-of-court dispute resolution online through the ODR platform available on the website:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK
